Real Time Analyst
at TOPTALENT
Gdańsk, pomorskie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 13 Sep, 2024 | Not Specified | 18 Jun, 2024 | N/A | Regulations,Scheduling,Excel,Communication Skills,Workforce Management,Resource Allocation | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
TopTalent Recruitment Agency is working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we’re looking for a Real Time Analyst to join their team in Gdańsk.
REQUIREMENTS
- At least 2 years of experience in a call center and/or 1 year specifically in workforce management
- Excellent oral and written communication skills, specifically minimum B2 English level
- Familiarity with workforce management processes, including staffing projections, scheduling, service level analysis, and metrics monitoring is preferred
- Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)
- Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred
- Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.
Responsibilities:
- Oversee billable hour projections throughout the day and promptly inform management of any potential risks
- Facilitate timely communication with relevant teams and stakeholders
- Assess and implement ad hoc events and training plans for the current week in accordance with client requirements
- Prepare Shrinkage, Adherence, and Attendance Reports: ensure the timely delivery and analysis of these reports for performance evaluation
- Develop strategies to enhance operations based on observed trends and identified areas for improvement
- Focus on ongoing optimization and efficiency in operations
- Maintain detailed records and conduct thorough analyses to guide future strategies and decisions.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Other Industry
IT Software - Other
Other
Graduate
Proficient
1
Gdańsk, pomorskie, Poland