Receivables Analyst

at  Manulife

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• Apply effective collection techniques while enriching the customer experience.
• Assess and negotiate solutions to bring accounts up to date.
• Handle disputes and determine repayment plans while remaining customer-minded and empathetic.
• Ability to de-escalate customer concerns and resolve situations.
• Ensure all assigned tasks are completed accurately and on time in a fast-paced environment.
• Prepare adjustments and seek authorization to write off debit balances.
• Recommend process changes and system enhancements.
• Analyze, reconcile, and key timely coding including rolling of balances.
• Engage proper stakeholders for prompt closure of the termination files.
• Ensure all assigned tasks are completed accurately and on time in a fast-paced environment.