Reception and Hospitality Operations Team Leader

at  Portico Corporate Reception Management

Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico have begun the search for a Reception and Hospitality Team Leader (Operations Host Team Leader) to oversee our small team based at a Law Firm within close proximity to Chancery Lane station.
The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the remit of this varied Operations Host Team Leader position will include overseeing the reception, meeting room setup, and IT troubleshooting services on site, as well as having a huge impact on the success of the onsite hospitality and catering services.
The Operations Host Team Leader will have full management to a team of 2 Operations Hosts. They will oversee the service in all areas, ensuring that the team are motivated to deliver a consistently great service, encouraging their development and ensure that they have a productive and friendly working environment.
It is also extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Hours: 40 hours per week, shifts between 7am and 7pm with some Overtime on occasion to cover on site events.
Salary: £32,616
Qualifications
It is essential that the successful Operations Host Team Leader has previous experience of customer services, preferably within a high end corporate or hotel environment at a supervisory level.
They will be outgoing and friendly with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly face to face and over the telephone.
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The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.
Additional Information

What’s in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Please refer the Job description for details