Reception / Front Office Administrator

at  Ingenia Communities

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you’ll be surprised by all the opportunities you’ll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
Ingenia Communities is a leading Australian property group that owns, operates and develops a fast-growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1400 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

KEY ACCOUNTABILITIES

• Ensure a high level of customer service is always maintained.
• Take payments when necessary.
• Assist guests and residents with all questions and reasonable requests.
• Greet residents and guests in a warm and friendly manner.
• Register any issues in terms of housekeeping, maintenance, office, common areas etc.
• Conduct site tours if necessary, with prospective residents.
• Use of computer programmes and MS Office to maintain databases in relation to guests and residents.
• Ensure that residents are informed of additional activities, events, higher end products etc.
• Answering incoming calls, action faxes and emails and sort mail.
• Attend to general receptionist duties including filing.
• Any other duties as assigned by management.
• Actively foster and support a positive working relationship with all team members, following correct reporting lines at all times.
• Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

Provide excellent customer service and ensure the efficient operation of reception by performing check-ins/check-outs, office administration and administrative support.