Reception Manager

at  Hand Picked Hotels

ABOUT THE COMPANY

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Reception Manager at St Pierre Park Hotel, Spa & Golf Resort, part of Hand Picked Hotels.

THIS IS A TEMPORARY ROLE TO START IN APRIL 2024 UNTIL OCTOBER 2024.

St Pierre Park Hotel Spa and Golf Resort is a 131 Bedroom, 4 Star luxury hotel located close to St Peters Port on the beautiful island of Guernsey and is renowned for being the largest hotel on the island, and one of the best for a romantic get a way.
Dine on the Terrace overlooking the lake, experience a luxurious spa treatment or play one of only three golf courses on the island, this is the perfect base to explore the wonderful island of Guernsey.

ABOUT THE ROLE

• The role of a Reception Manager is to be responsible for ensuring that the Reception Team consistently delivers exceptional service, putting the guest at the heart of all activities.
• You will be leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
• Maintaining a safe, healthy and secure workplace environment, following all work protocols and engaging the team with training and upsell initiatives. Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
• Being able to demonstrate a good understanding of business financials including labour costs, forecasting and budgets.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.

About you:

• Previous experience working at Management level within Reception or Front Office is a requirement for this role. Ideally with an 4/5-star luxury hotel. Having a good working knowledge of Opera is desirable but not essential.
• Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
• Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
• You will be excellent at building a rapport with colleagues and guests.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.