Reception Supervisor

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Explore Newcastle’s most exciting new 4* lifestyle hotel, perfect for business and leisure. Indulge in art, music and culture with Innside by Melia Newcastle’s spectacular views of the Tyne and its bridges. Located on the historical Quayside, Innside Newcastle has 161 bedrooms with a contemporary European design, 5 conference suites, and a Gino D’Acampo restaurant and terrace overlooking the Tyne.

JOB SUMMARY:

You will lead and supervise the daily shift on Reception, ensuring Receptionists carry out all duties to the required standard and that all guests are attended to with the utmost courtesy. You will be assisting the Reception Management in the implementation of new procedures, co-ordination of training and development.

• Make all staff on duty aware of the daily availability and handovers.
• Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management.
• Ensure the hotel’s procedure is adhered to at all times.
• Ability to work without supervision.
• Coordinate VIPs and groups arrival.
• Undertake Duty Management shifts.
• Manage development needs within the team
• Communication with other departments to ensure correct procedures are followed.