Reception Team Member

at  Ibis

Company Description
Join us at Accor, where life pulses with passion!
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Job Description
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)
Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.
What will you do?

If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.

Qualifications
Your experience and skills include:
Service focused personality is essential
Additional Information

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership