Receptionist

at  Ackermans

We have an exciting opportunity available for a Receptionist based at our Support Centre in Kuilsriver. As a member of our dynamic team, you’ll be the friendly face and welcoming voice that sets the tone for our organization.
This role will be responsible for providing a professional, efficient, and effective frontline service that will enhance the Ackermans brand through the competent execution of the reception and switchboard functions.

KNOWLEDGE REQUIRED:

• Switchboard consisting of multiple lines.

SKILLS REQUIRED:

• Excellent language skills (verbal and written) in English another second official language would be advantageous
• Well-groomed and professional manner
• Excellent telephone etiquette and communication skills
• Excellent interpersonal skills with pleasant and friendly demeanor
• Organized with good attention to detail and the ability to multi-task
• Customer services focus both internally and externally

EXPERIENCE:

Essential:

• A minimum of two year’s relevant experience gained in the managing and operating of a busy switchboard consisting of multiple lines.
• Excellent language skills (verbal and written) in English,
• Proficiency in Microsoft packages (Word, Excel, Power Point & Outlook)

QUALIFICATIONS:

Essential:

• Grade 12/ Matric Certificate

Preferred:

• A Secretarial Diploma, or an equivalent qualification

• Switchboard Operation:
• Perform duties in an efficient, professional, and courteous manner.
• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Receives Visitors:
• Greets visitors and performs general administrative duties.
• Welcomes, and alerts appropriate staff member/personal assistant of arrival for pre-arranged appointment.
• Assist security to record all visitors who enter and exit the company in the visitor register.
• Sign for goods received and deliver to the correct departments/individual.
• Monitoring access to the building by visitors
• Access and Cleaning:
• Assist in the monitoring access to the building by visitors.
• Responsible for the neatness of the reception area in ensuring that our guests feel welcome to a clean and tidy office.
• Communicate and liaise verbally and in writing between 3rd parties and relevant staff, respond effectively to request (verbal or written)
• Administration and Office Duties:
• Assist with administration duties as required.
• File data and perform other routine clerical tasks as assigned and for other departments as needed.
• Order and maintain relevant office supplies for the reception area.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.