Receptionist/Administration Assistant

at  University Hospitals Coventry and Warwickshire NHS Trust

To provide comprehensive and confidential administrative support for a specific part of the administrative service/project within the Department in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialty. Ensure that all customers receive a seamless high-quality service.

• Interviews for this post are due to take place 22nd April 2024*

To act as the first point of contact for all enquires relating to accessing Trust Accounts / IT Equipment / Training / Contractors / Visitors and any other IT related queries liaising with others as appropriate and taking the necessary action to escalate. This will require ensuring all enquiries are effectively managed within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral, and electronic methods. Using tact and sensitivity to deal with difficult issues as required.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
To act as the first point of contact for all enquires relating to accessing Trust Accounts / IT Equipment / Training / Contractors / Visitors and any other IT related queries liaising with others as appropriate and taking the necessary action to escalate
This will require ensuring all enquiries are effectively managed within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral, and electronic methods. Using tact and sensitivity to deal with difficult issues as required.
To ensure, wherever possible, all documentation / processes / IT related forms are up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where
Handle all telephone calls to the ICT Reception and Training efficiently, courteously and in a professional manner providing each caller with a call reference number and any other relevant
Ensure all service requests (via telephone, voicemail, email, form, eform) are triaged and dealt with efficiently, and in a timely manner. All service requests must be logged on Service Now and should have the appropriate category, priority and assignment, and annotated with a comprehensive description of the problem/request in accordance with the documented Service Desk procedures.
Ensuring all requests for work permits/Vinci contractors are authorised by the relevant member of ICT staff.
Communicate with staff, patients and/or external organisations using appropriat
Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
For further details of the role please see the attached job description

Please refer the Job description for details