Receptionist/Administrator

at  Daisy Chain Project

JOB BRIEF

We are looking for an experienced and organised individual to ensure Daisy Chain reception delivers an efficient, and effective, and professional service. The role will be a central point for all visitors to Daisy Chain and will also provide administrative support to teams within Daisy Chain. This by nature is a very varied role, which requires a high level of versatility and the ability to multi-task and prioritise workload.
Hours-19 hours per weekdays Monday and Tuesday 8.30 am to 16.30pm and Wednesday afternoon.
12:00 pm to 16:30 pm, these hours are part of a job share.
Salary- £22,393.80 per annum, pro rata
Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check.
Please note that if enough applications are received, we will close the job early, please ensure you apply as soon as possible.

PERSON SPECIFICATION

Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our ethos of improving the lives of autistic and neurodivergent children, adults and families. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application (A) at Interview (I) or as part of a task during the interview process (T)

KNOWLEDGE & EXPERIENCE

• Previous experience in a receptionist and administration role- E&A
• Good general education. -E&A
• Ability to communicate in a clear concise, pleasant manner both on the telephone and face to face. -E&I
• Highly organised with a can-do proactive attitude. -E,A&I
• Ability to work flexibly to cope with varying demands of the role and achieve desired results. -E,A&I
• Excellent time management with the ability to prioritise workload and respond well under pressure. -E,A&I
• Ability to work on own initiative or as part of a team. -E&I
• Excellent written, verbal communications skills with the ability to compose letters and other documents with minimum supervision. -E,A&T
• The use of IT to support a wide range of office-based tasks, including word processing, spread sheets, e-mail and internet. -E,A&T
• Attention to detail to ensure all information is communicated and recorded correctly. -E&T
• Professional appearance and manner E&I
• Ability to develop and maintain effective working relationships with a wide range of people-E,A&I
• Experience of working within the voluntary sector-D&A
• Willingness to develop within the role and make positive improvements to existing procedures/systems-D&I

KEY TASKS

• Be a friendly and welcoming face for all visitors to Daisy Chain
• Answering calls and dealing with enquiries and signposting people to the right department/area within Daisy Chain regarding services and club activities.
• Ensuring visitors, students and volunteers are signed in and issued with the correct ID badge.
• Maintaining the weekly sign in/out registers and updating staff information as and when needed i.e. new starters and leavers.
• Manage key cabinet in reception area and passwords for security cameras.
• Be aware of security monitors and electronic gate to ensure that it is opened in a timely manner for anyone entering the site (making sure that managers are advised of any concerns)
• Keeping the room booking dairy system up to date with all relevant information i.e. student/club bookings and meetings.
• Maintain and update all notice boards in the reception area.
• Maintain and update the staff phone and email list, making sure that this is distributed to each member of staff.
• Create ID badges for all staff and volunteers and update as required.
• Be the central point of contact for all on site ordering.
• Carry out stock checks and ensure we have adequate supplies of needed equipment and PPE.
• Manage the incoming and outgoing post.
• Maintain and restock all first aid boxes on site and fire Marshall equipment.
• Support with ongoing general office administration and cover for other admin staff holidays.
• Maintaining files behind reception, making sure that there is sufficient paperwork and accident form.
• Stock checking and overseeing the stationary we provide on-site.

ADDITIONAL RESPONSIBILITIES:

• Comply with the Charities Health and Safety policy in all employment practices.
• Maintain the integrity of the Daisy Chain brand in all internal and external communications.
• Work in ways, which promote equality of opportunity, participation and responsibility.
• Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity.
• Undertake any training and development deemed necessary for the pursuance of the post.
• Ability to travel within then community to provide planned services.
• Any other duties from time to time, commensurate with the level of the post
  This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post.