Receptionist/Administrator

at  FUNdays Club Ltd

RECEPTIONIST / ADMINISTRATOR

FUNdays Club is about more than providing childcare. Our service is a guilt-free way for parents to spend time away from their children while providing them with new, memorable, and creative experiences.

We are looking for a bright and friendly person to join our team and help support parents through our Welcome Desk. Our ideal person would be:

• A team player
• Able to work well in busy environments
• Great with names and faces
• Energised through social interaction
• Eloquent and efficient through IT communications (mobile and email)
• Quick to learn IT systems

THE ROLE OF RECEPTIONIST/ADMINISTRATOR:

• To provide a professional, welcoming, personable service to our families, focusing on our parents/carers to support them with enquiries, bookings, payments, handover of children and general customer service.
• To support club staff with: club administration, general running of the club and social media posting.

The receptionist is responsible for supporting our families by:

• being a central point of contact for our families whilst following agreed communication protocols in person and on the phone, email, text and messaging systems as set by the Head of Communications and/or Head of Operations;
• directing communications to appropriate staff where necessary;
• being on our welcome desk where children are collected and using these opportunities to celebrate the service provided during handover;
• ensuring the welcome desk is tidy and presented as agreed by Head of Communications and Customer Relations;
• manage and update parent/carer accounts on the online booking system and CRM systems;
• taking and posting photos and videos on social media whilst paying particular attention to GDPR, data protection and permissions;
• providing relevant content for club newsletters