Receptionist / Administrator

at  Midlands Partnership University NHS Foundation Trust

We are seeking a bright and friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.
You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations.
The post-holder will receive, assist and direct service users in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the teams and project a positive and friendly image to service users, carers and other visitors, either in person or via the telephone.
Manage and administer the electronic room bookings system
Responsible for the distribution of all incoming post and management of the post room
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression
Excellent NHS Pension scheme
Generous maternity, paternity and adoption leave
Options for flexible working
Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccinations every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Room Booking System (MiCad).
The needs of our service users is our utmost priority with high quality customer care at the heart of this role

Please refer the Job description for details