Receptionist/Administrator

at  Tynemouth Medical Practice

Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Managers/Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols To receive and direct patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied. To be responsible, together with the other members of the reception team for the appointments systems Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming mail Processing and franking outgoing mail Taking messages and passing on information Filing and retrieving paperwork Registering patients Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stock consulting rooms as required To ensure that the reception area and consulting rooms are always kept tidy and free from hazards and maintained in accordance with Practice Policies. To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.
To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public. Providing clerical assistance to Practice staff as required, including word/data processing, filing, photocopying, scanning To be aware of income generating activities, to ensure that all policies are carried out to generate a high income. To work flexibly according to the needs of the Practice and provide cover for absent colleagues. Any other duties, appropriate to the grade, as required by the Practice Manager/ Reception Manager

Please refer the Job description for details