Receptionist / Administrator

at  University Hospitals Plymouth NHS Trust

Be familiar with and adhere to PHNT policies and procedures with particular regard to patient confidentiality, Health and Safety and Administrative Guidance Notes Admitting/Discharging and transferring patients on IPM, Salus and Bluespier Case note management, including Requesting, tracing, collecting and distributing case notes, Theatre Central admission and ensuring accurate patient document tracking Ensuring that patients medical records are fully and accurately prepared in accordance with the needs of the clinical, nursing and management staff. To establish and maintain, effective channels of communication with other departments via phone and e-mail correspondence Taking and passing on messages for all staff within the Department Photocopying information as requested Opening, distributing and actioning post as appropriate Arranging transport for patients as required Add patients to F/U waiting lists and Book F/U appointments for a number of specialties Printing Theatre Lists via Bluespier (TIMS) Being the first point of contact for relatives that come to the ward that enquire about patients, seeking advice form the Nursing staff To report and seek advice from the Administration Manager if untoward incidents, complaints, problems or abnormalities in working practice that occur which cannot be dealt with To receive and depart all patients attending and check details on iPM (the hospitals computerised Patient Information Management System) To log all times onto the computer regarding throughput of patients through the department and process outcome of appointment on IPM To deal with distribution of case notes Be responsible for placing patients onto IP/DC waiting list using accurate coding following surgical procedure Take appropriate action in response to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines To perform any other duties, in any areas of the Department, deemed necessary by the Administration Manager, to include cover for sickness and annual leave

Please refer the Job description for details