Receptionist

at  ADP

Position Title: Receptionist
Reporting Line: Facilities & Procurement Manager
Position Purpose: Coordinates reception, including attending to ADP visitors/contractors and assisting with any general enquiries received face-to-face or via telephone/email. Performs general business administration support for all ADP locations nationally.

EXPERIENCE:

• Experience working in a global organisation is advantageous
• Demonstrated excellent phone standards and prompt issue resolution
• Sound knowledge of administrative proceduresMS Office
• 
  
• Proficient (Word, Outlook, Excel)

• Demonstrated understanding of Front Desk principles
• Relevant exposure to customer service principles and practices
• Proven ability to work under pressure, managing time constraints and various stakeholder requests
• Strong attention to detail

CERTIFICATIONS / QUALIFICATIONS:

• N/A

SKILLS:

• Stakeholder Management
• Professional telephone manner
• Organised and detail oriented
• Excellent verbal and written communication skills
• Customer focused
• Results accountability
• Process Improvement
• Positive intention and effort

• Operation of telephone switchboard; answer incoming calls, assist with general enquiries, and transfer calls to the appropriate department or associate.
• Greet and assist ADP visitors on entering ADP’s premises
• Maintain visitor register, monitor visitor access, and maintain security awareness
• Maintain knowledge of associates joining and leaving the organisation
• Provide general administrative support as requested
• Coordinate incoming and outgoing mail, deliveries from couriers and maintain postage records
• Maintain up to date Reception Relief Roster ensuring adequate coverage during ADP core business hours.
• Coordinate catering and cleaners as required for ADP meetings and events
• Maintain Reception area, manage kitchen supplies, stationery, paper for printers and PPE stock levels and reorder as required
• Support Branch Managers for all reception and telephony matters including stationery orders.
• Daily monitor of ADP Premises to identify any matters that require attention, report to the Facilities & Procurement Manager and apply signage as appropriate (e.g., leaks, spills, lights, meeting room, kitchen).
• Monitor levels of shredding and recycling bins and coordinate vendors to empty them as required
• Support in the delivery of office induction for new associates including support in producing associates photo ID
• Delivery of WHS sessions to associates
• Fire Warden and First Aid representative
• Maintain list of First Aiders and Fire Wardens
• Support in the delivery of induction for approved contractors
• Maintain contractor register and assist with any queries in the absence of the Facilities & Procurement Manager
• Provide support to the Facilities & Procurement Manager as required
• Provide support and back up to the Lead Receptionist as required
• Maintain Facilities work orders