Receptionist and Administration Assistant - Band 2

at  Gloucestershire Health and Care NHS Foundation Trust

1 x Fixed Term contract/secondment opportunity for up to 8 months*
An exciting opportunity to join our well-established friendly Reception Team at Avon House in Tewkesbury on a fixed term contract. We are looking to recruit a motivated and enthusiastic individual to join our Team. The post holder will have excellent communication and interpersonal skills and will need to be well organised, flexible and adaptable.
You will be required to provide a comprehensive, confidential, reception and administrative service to teams who care for people who have learning disabilities and experience severe and enduring mental health illness with complex needs. The successful candidate must be able and willing to work in a busy small team environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change.
The post holder must have the ability to maintain a calm, positive and flexible approach to your work is essential. You will have contact with service-users, GPs and other Health Care Professionals and as such, will need excellent customer service skills. The successful candidate will be an enthusiastic, hard-working team player who can ensure excellent organisational skills, sustain quality in their document production, manage their own workload on a day-to-day basis and prioritise work to meet deadlines. The post holder must possess a competent working knowledge of Microsoft Office packages.
Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
Recording messages as appropriate
To deal with all incoming and outgoing mail
To be competent at booking rooms using the computerised room booking system.
To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
Photocopying and maintaining adequate supplies of forms and paperwork.
To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
Update building telephone lists as and when required.
Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
To keep the reception / waiting areas tidy and ensure notice boards are up to date.
The vacancy hours will be worked across the week between Monday to Friday
You will be required to work either 9.00-5.00 or 8.30-4.30 which the team are rostered to ensure cover during these times of the reception opening.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work

Please refer the Job description for details