Receptionist - Ballymascanlon Hotel

at  Ballymascanlon Hotel Golf Resort

Ballymascanlon Hotel & Golf Resort is currently recruiting for a full time Receptionist to join the Team.
The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

REQUIREMENTS:

• Fluent English and excellent communication skills
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Knowledge of Hotsoft PMS an advantage
• Previous experience in similar role

• To welcome guests to the hotel
• To register arrival and departure of hotel guests in a friendly, prompt & efficient manner
• To respond to guests’ requests for information about the hotel and its surroundings
• To arrange for special services requested by the guest
• To ensure guests’ requests are dealt with by liaising with housekeeping, reservations, F&B and other departments.
• Is aware, at all times, of current room status and room availability
• To follow up and verify arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• To adhere to hotel cash handling policy
• To handle reservations for guests with taxis, restaurants, etc
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.