Receptionist, Band 2- Emergency Department

at  Gloucestershire Hospitals NHS Foundation Trust

• Knowledge of TrakCare and other NHS systems - training provided - Competence in IT skills including Outlook and Word - Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies. - Excellent telephone and interpersonal skills. - Ability to communicate clearly and act quickly in an emergency situation - Able to work under pressure, problem solve in a changing and challenging environment. - Attention to detail, familiar with medical terminology.
• Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team. -Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion. - Able to deal with challenging behaviour in a tactful and calm manner. - Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.
• Understanding of hospital and basic knowledge of roles in other areas

Please refer the Job description for details