Receptionist

at  Cambridgeshire and Peterborough NHS Foundation Trust

The Administration service is recruiting for an Receptionist to work Davidson House, Brookfields Hospital site.
The roles working hours are Monday, Tuesday, Wednesday, Friday (08:00 - 16:00) - 30 hours per week.
The successful candidate will be working at the Cambridge Rehabilitation Unit at Davidson House, Cambridge. The role will be supporting the Administrators for the Ward. This will include manning the building reception desk, postage handling, organization of incoming/outgoing deliveries, being a point of contact for the building and providing ongoing support to our Administrators.
Please call if you would like to discuss the role further.
Manning the building front desk, and supporting the numerous clinics that take place within Davidson House.
Ensure that the reception and waiting areas are welcoming, tidy and well presented at all times and that notice boards, patient information leaflets are kept up to date.
Assisting with trust wide ID/smart card workload.
Postage handling and processing of incoming and outgoing mail and deliveries.
Responsible for the ordering of Stationary stock.
Point of contact for estate related matters.
Providing ongoing support to the admin team working for the Cambridge Rehabilitation Unit.
Ensure good customer service by providing a professional and effective service by dealing with queries from service users, staff on the telephone.
To undertake routine clerical tasks as requested by Admin Leads or Service Leads:
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached Job Description and Person Specification for full details of responsibilities.
To ensure, as far as is reasonably practicable, that correct procedures are followed for staff and maintenance workmen accessing the building including routinely maintaining the visitor’s book and staff sign in.
Ensure that the reception and waiting areas are welcoming, tidy and well presented at all times and that notice boards, patient information leaflets are kept up to date.
To be the first point of contact for all those entering the building, meeting, greeting and directing visitors, maintaining professional, courteous manner at all times.
Ensure good customer service by providing a professional and effective service by dealing with queries from service users, staff on the telephone.
Take accurate messages and ensure these are passed onto the appropriate person.
To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge and liaising with admin staff, re prioritisation to ensure that appropriate and timely action is taken.
To be responsible for dealing with car parking for visitors/staff.
To receive, sign for, sort and distribute incoming mail.
To sign for recorded deliveries, parcels, stores, etc. and advise departments of their receipt.
To be aware of the complaints procedure and undertake to resolve where possible, front line complaints, record on relevant documentation and ensure rapid reporting to the respective service administrators.

To undertake routine clerical tasks as requested by Admin Leads or Service Leads: Photocopying requests, Laminating, Manage stationery and supplies for the building, To maintain handbooks at reception of fire procedures etc., To book rooms accordingly as and when requested, To liaise with Property Services of any estate problems and carry out specific tasks if required, Help with any other administrative tasks that is required by Service Leads

• DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

• DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA websit