Receptionist

at  Career Legal

Job Details
My client a leading corporate firm are seeking an enthusiastic receptionist to join their team.
Key Accountabilities

Hospitality and Service

• To anticipate and understand our customer’s needs and to be a valued source of information on the services provided for Members and their Guests.
• To book Members and Guests in, register them in the appropriate way, (also issue access cards, items)
• To take enquiries from Members for meeting rooms and enter bookings.
• To be an exceptional and professional ambassador in all your business relationships.
• To be familiar with the day’s event business and provide assistance as required.
• To liaise with the Audio-Visual Manager and AV Team to ensure they provide an excellent standard of service.
• To liaise with the Catering Team to ensure they provide an excellent standard of service.
• To assist with the beverage area and ensuring the area is always presentable.Assisting with the measurement of SLAs and KPIS each month and via BDRC
• Facilities Management (FM)
• To ensure that all reactive maintenance works are reported to the Manager or the Duty ManagerTo be aware of the surroundings and take ownership of problems or potential problems and ensure they are reported to be resolved.
• Financial Management & Sales Development
• To process credit card payments for Member Services as required.
• Ensures the appropriate procedures are adhered to, to maintain profitably within budget by controlling contractors, stock, payroll, consumables and purchasing across all areas of the business.To build a culture of reducing waste, increasing energy efficiency and concern for the environment
• People Management & Development
• To ensure that all policies regarding HR are adhered to.
• To build on a Team Spirit to achieve excellence and meet core behaviours.
• To take part in regular reviews and annual appraisals.Ensure that the department SOP manuals are being followed.
• Communication
• Be an ambassador of the firm’s initiatives and values, be it internally or externally.
• To acquire detailed knowledge of all aspects of the firm.
• To deal any telephone enquiries to a positive outcome
• To attend the Weekly Sheet Meeting as requiredTo attend the Weekly Operations Meeting when required
• Health & Safety
• To ensure that all employees work within a safe and secure environment by complying with H&S legislation and liaise closely with the firm’s appointed H&S consultants.
• Ensure that all appropriate issues are communicated to the Centre Manager or Operations Manager.
• Ensure the personal security of all, yourself, staff, guests and contractors together with their belongings.
• To be a trained First Aider and a Fire Warden as required.To be familiar with the Health & Safety and Fire policies.
• Planning & Organising
• Provide input and assistance with the compilation of the annual Business Plan and budgets.To ensure proper interrogation of the Booking System to prevent operational issues.
• Person Specification
• Educated to GCSE level or equivalent.
• Well presented, with excellent customer service skills and awareness
• Excellent interpersonal skills, with the ability to communicate effectively with people at all levels.
• Planning, organising and delegating tasks and duties.
• Proficient in the use of MS Word and Excel
• Good spoken and written English
• Ability to work flexible hours, including evenings and weekends where required.
• Experience the processing of Credit Card payments.
• Strong work ethic with a positive attitude

Please apply today for immediate consideration

Please refer the Job description for details