Receptionist

at  Castlemartyr Resort

Job Ref: CAS1139
Branch: Castlemartyr Resort
Location: Castlemartyr Resort
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 09/04/2024
Closing date: 11/05/2024
We are currently inviting applicants for a fulltime role as Receptionist to join our front of house team.
As a member of this team, you will be assisting in the day-to-day running of the department which includes taking bookings, checking guests in and out of the hotel, allocates rooms and keys, answers the phone and is the main point of contact of the guests.

KNOWLEDGE AND EXPERIENCE IN THE FOLLOWING AREAS IS ESSENTIAL:

• 1-2 years previous hotel 4/5 front office experience.
• Fluent English both oral and written.
• Experience with Hotsoft and Table path is preferred but not essential.
• Shares our passion for delivering the highest standard of customer service.
• Have excellent communication, procedures, and administration skills.

• To welcome guests on arrival and at all times in warm and friendly manner, using guest name where possible.
• To check in/out guests effectively using computerised system.
• To ensure that any additional requirements for guests are offered, i.e., dinner reservation, porter etc.
• Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front of House Manager
• To correctly take messages for guests/staff ensuring that date, time, message, from/to and initials are noted.
• To ensure that all charges are posted correctly onto room bills.
• Maximising all sales opportunities at the desk.
  Castlemartyr Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We have full-time positions available on rostered basis, which includes weekends and evening shifts.
  Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.