Receptionist
at Cinnamon Club
London, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Jul, 2024 | GBP 11 Hourly | 08 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
SKILLS
Customer Service experience
By applying you confirm you have these skills.
Responsibilities:
- To maximise booking potential by constant update and maintenance of the reservations system.
- To plan meal sessions by drafting efficient table plans and to run ‘the book’ during those sessions.
- To maximise cover potential by allowing for late bookings, walk-ins and last-minute cover adjustment as well as using every table to its optimum capacity.
- To update the reservations system by the end of every service.
- To make and answer all telephone calls with a professional, friendly, and clear voice. To always be polite, respectful, focused on finding solutions for the guests and colleagues. To never sound angry, tired, or frustrated on the telephone or be rude.
- To greet and seat all guests with the utmost friendliness and professionalism.
- To be fully familiar with regular and VIP guests.
- To work according to the agreed operating procedures laid out in the Reception Manual.
- To assist with clearing and resetting of tables whenever needed.
- To liaise fully with the kitchen, floor, and bar prior to and during service sessions to ensure that they are all fully briefed / updated on all relevant detail.
- To communicate with the relevant staff members when relocating between departments.
- To print, maintain and update menus/ wine lists/covers and ensure that there are enough for every service.
- To maintain the highest possible standards of personal hygiene and appearance in compliance with company rules regarding personal appearance.
- To ensure the highest levels of cleanliness, hygiene and safety at work at all times in accordance with the Health and Safety at Work Act 1977.
- To report any customer complaints or comments immediately to the Reception Manager or Duty Manager
- To keep the cloakroom clean and tidy at all times.
- To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Office Administration
Graduate
Proficient
1
London, United Kingdom