Receptionist/Clerical Officer

at  Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington Wigan and Leigh NHS Foundation Trust has an exciting opportunity for a friendly, empathetic people person to take on the role of Receptionist within a busy Community Clinic.
1 x part time post 19.75 hours at Tyldesley Health Centre.

The role involves greeting patients and booking them into their appointment on the system. You will need excellent communication, organisational and time management skills and be willing to go the extra mile to ensure patients have a good experience. You will need previous experience of working within a customer facing environment, preferably within a healthcare setting.

• Applicants who have already received feedback that they are unsuitable for the position need not apply - unless they have taken steps to strengthen their application to demonstrate and evidence how you meet the essential criteria since that decision. *

This vacancy may close earlier than expected if enough suitable applications are received.
The post holder will be required to provide administrative and clerical support to the community clinics and associated health professionals.
To provide a customer focused service to the users of the clinics.
To provide relief cover at other locations as requested.
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

THE MAIN DUTIES OF THE POST ARE:

To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
Liaising with internal services and partner agencies when necessary as directed.
To carry out general reception duties where required maintaining a neat and tidy reception environment.
The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner.
To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not attend.
To deal with all internal external mail and redistribution to relevant departments.
To accept deliveries and ensure these are dealt with promptly

The role involves greeting patients and booking them into their appointment on the system. You will need excellent communication, organisational and time management skills and be willing to go the extra mile to ensure patients have a good experience. You will need previous experience of working within a customer facing environment, preferably within a healthcare setting.

• Applicants who have already received feedback that they are unsuitable for the position need not apply - unless they have taken steps to strengthen their application to demonstrate and evidence how you meet the essential criteria since that decision.