Receptionist / Clerical Support - Band 2

at  Royal United Hospitals Bath NHS Foundation Trust

We currently have a full-time vacancy and are looking for an enthusiastic and dedicated person to provide an appropriate “front of house” service to all patients who are undergoing consultation/treatment in the Orthopaedic & Fracture Clinic.
This is a busy and sometimes demanding role within a supportive and friendly team. The applicant must have excellent communication skills and will be expected to have a courteous and efficient manner in order to provide a full comprehensive reception and clerical service to support the professional staff involved in patient care.
Receive patients and relatives at reception in a friendly and courteous manner.
Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
To maintain patient details / appointments efficiently on the patient administration system (Millennium). This will include the registration of patient referral letters, booking and “caching” of appointments, answering emails, answering the telephone to staff and patients; along with basic template changes to clinics.
To book / reschedule follow up outpatient appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
To monitor and action the department’s generic email inbox.
To book interpreters when required.
To re-book transport for patients after their clinic appointment has finished.
To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for patients.
To carry out other clerical duties as required; this will include, photocopying, scanning and uploading of referrals, sorting of post.
Be aware of and assist in the maintenance of Trust quality targets in connection with outpatient waiting times.
To perform other duties as directed by the outpatient manager in accordance with the needs of the department and Trust.
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please see the attached Job Description and Person Specification for more information about the role

Please refer the Job description for details