Receptionist/Clerk (HHS)

at  Walworth County

POSITION SUMMARY

This position is responsible for providing general administrative/clerical program support at the front desk reception of the Health and Human Services agency. Responsibilities include providing essential customer service support by greeting and directing visitors, maintaining a customer-focused atmosphere, answering incoming telephone calls and transferring as appropriate, answering questions, providing resources, and scheduling and checking in appointments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent competencies, and 7 months to one year of relevant prior experience. Proven basic arithmetic skills with ability to count, look up a numbered item, or sort items in numerical order.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Welcome visitors to the building and provide navigation assistance.
Maintain strong customer service skills, creating a customer-focused atmosphere for all clients whether in person or by phone.
Answer telephone calls, screen as needed and transfer the calls to appropriate staff or department.
Answer the Information & Referral line.
Direct members as needed to apply for BadgerCare and Food Share utilizing the lobby’s computer kiosk and copy documents as requested.
Announce appointments to staff members, giving consumers appropriate paperwork as needed.
Schedule appointments utilizing the calendar feature in the agency’s electronic health record.
Arrange for consumer transportation and interpreter services as necessary.
Schedule conference room reservations and maintain posted schedules.
Maintain a daily on-call directory for programs and services.
Distribute and process mail.
Receive parcels and deliveries and notify staff of receipt.
Accept payments for fees in the cashier’s absence or after hours.
Assist with data entry, scanning and taking messages from the nurses line and entering into computer.
Assemble packets, scan records, and perform other clerical duties as assigned.
Demonstrate a commitment to county safety and risk management efforts.