Receptionist Clerk - Holland Rehab Services - Temporary Full-time 2024-7898
at Sunnybrook Health Sciences Centre
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jun, 2024 | Not Specified | 19 Mar, 2024 | 3 year(s) or above | Customer Service,Wsib,Management Companies,Customer Service Skills,Diplomacy,Interpersonal Skills,Booking Systems | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS/SKILLS
- Grade 12 education; Post-secondary business/secretarial course
- 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously
- Excellent typing and data entry skills (accuracy and speed)
- Ability to handle a busy telephone system, patient reception, and patient bookings
- Exceptional customer service skills, interpersonal skills, and ability to work well within a team
- Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
- Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlines
- Demonstrated ability to multi-tasks and prioritize independently
- Proven organizational skills, and ability to manage multiple clinic booking systems accurately
- Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
- Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
- Able to communicate in a clear, concise manner
- Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
- Keyboarding at 40w.p.m. with maximum 5% error Rate
Responsibilities:
- Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
- Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
- Greets and registers patients for all assessment and treatment appointments
- Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
- Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
- Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
- Prepares weekly clinics, reconciling prepped files to clinic schedules
- Monitors, prints, and submits radiology requisitions and final reports as required
- Formats, and submits clinic reports to referral source using external electronic portal
- Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
- Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
- Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
- Monitors and follows up on program status reports from Access Database
- Assists with follow up bookings and chart prep as required
- Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
- Other duties as required
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Office Administration
Diploma
Proficient
1
Toronto, ON, Canada