Receptionist / Concierge
at BGA Recruitment
Humansdorp, Eastern Cape, South Africa -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Jul, 2024 | Not Specified | 10 Apr, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
PLEASE NOTE: This Position is based near Jeffrey’s Bay (Eastern Cape)
This position will include weekend / public holiday hours
Responsibilities:
RESPONSIBLE AND ACCOUNTABLE FOR:
The Concierge/Receptionist plays a pivotal role in ensuring exceptional guest experiences. This is the first point of contact for guests, responsible for providing courteous and professional assistance, offering information about club amenities, and maintaining a welcoming and friendly atmosphere in the lobby and reception areas. By efficiently managing enquiries, administrative tasks, and supporting various departments including hospitality, food and beverage, the Concierge/Receptionist contributes to the smooth operation and enhances overall guest satisfaction
RESPONSIBILITIES AND ACCOUNTABILITIES:
- Welcome and greet all guests in a friendly and professional manner upon arrival.
- Assist guests with inquiries regarding club amenities, services, and activities, providing accurate and helpful information.
- Answer incoming phone calls promptly and direct them to the appropriate department or staff member.
- Provide support to food and beverage department, events, housekeeping, administration, maintenance, and other departments as needed.
- Manage restaurant bookings, including receiving, organising, and communicating reservations effectively.
- Update databases for local restaurants, guest houses, and other relevant establishments in the area for guest information.
- Ensure cleanliness and organisation of the lobby and reception areas at all times.
- Receive and coordinate incoming and outgoing general emails, ensuring timely responses or forwarding to relevant personnel.
- Administer weekly and monthly driver transport sheets, maintaining accurate records.
- Maintain and update the events calendar on Teams and Glovent systems, ensuring accuracy and completeness.
- Update marketing material for food and beverage outlets, such as table talkers, to promote offerings effectively.
- Stay informed about club policies, procedures, and activities to provide guests with up-to-date and relevant information.
Skills and abilities:
Matric
Must be able to work weekends and public holidays
Minimum of 2 years experience in a similar role.
Excellent written and verbal abilities in two South African Languages (English and Afrikaans)
Digital literacy: including MS Office (Outlook, Word, Excel and Powerpoint)
Customer Service Orientation: Demonstrates a genuine desire to assist guests and fulfil their needs, ensuring a positive experience
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Hospitality
Hotels / Restaurants
Office Administration
Graduate
Proficient
1
Humansdorp, Eastern Cape, South Africa