Receptionist / Customer Service Representative

at  Computer Assistance

We’d love to hear from you
We are always looking for Great IT Talent
We are looking for a Customer Service Representative / Receptionist with some experience (preferably in the IT industry – however not essential)
Our company provides computer repairs and sales as well as managed IT services to a variety of corporate and home customers. You would be working in a team of five people who provide exceptional customer service to a very loyal customer base, hinged on a 27-year service excellence reputation in Oxford.
Responsibilities include managing all incoming customer inquiries and concerns, ensuring provision of suitable service and information, or directing clients to relevant departments, as necessary. Additionally, addressing unresolved issues by escalating them to management, resolving customer complaints, and facilitating refunds when required. Maintaining precision in the Customer Relationship Management (CRM) systems by inputting and revising client details, verifying product and service availability, processing payment transactions, and consistently adhering to company policies and procedures during customer interactions (In Person or on the phones). We look forward to welcoming a like-minded candidate with the following skills:

Key Skills:

• Raising support tickets to enable tracking and resolution of customer requests.
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings.
• Booking in repair jobs, following up and responding to clients.

Skills and qualifications:

• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Attention to detail.
• Working knowledge of customer relationship management (CRM) tools
• Ability to work well in a team.
• Multitasking skills and good organisational abilities
• In-depth knowledge of customer relationship management (CRM) principles
• Ability to work calmly under high stress situations.
• Proficient in Microsoft office (Excel Word etc.)

Benefits:

• Casual dress
• Flexible schedule
• Gym membership
• On-site parking
• Short Probation Perion – 3 months

Schedule:

• 8-hour shift
• Monday to Friday + alternate Saturdays 4 hour

Experience:

• 1-2 years Preferred

The Right Person:
Will be approachable and friendly. You should be able to multitask and have a cheerful outlook. You should be organised, consistent and dependable.

Please refer the Job description for details