Receptionist / Donor Relations Coordinator, Hoxworth Donor Services

at  University of Cincinnati

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL
You are invited to submit an application to be considered for one of multiple vacancies of the same position.
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, global leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion.

JOB OVERVIEW

The University of Cincinnati, Hoxworth Blood Center (HBC) is recruiting for several Receptionist / Donor Relations Coordinator positions, in the Donor Services Division. The intended candidate will educate and assist donors at the Hoxworth Blood Center Neighborhood Donor Centers and Mobile Operations. This position will support the University’s mission and commitment to excellence and diversity in our students, faculty, staff, and all our activities.
We have current openings (60-100% FTE, 24-40 hours per week) in the following Neighborhood Donor Center locations:
Anderson, OH, Ft. Mitchell, KY
Varying day shifts are available. Occasional holiday and rotating weekend shifts are required.
Competitive starting pay rate: $16.29 per hour - Post probationary pay rate: $17.11
Benefit options vary based on FTE %
This position requires friendly, patient, reliable individuals that will be responsible for educating and assisting blood donors. Experience in customer service is ideal; excellent communication skills, a focus on quality, and the ability to work a flexible schedule are essential. This position offers opportunities for career advancement, mentorship, and continued education.
Saving lives is no easy task, but at Hoxworth Blood Center, it’s what we do every day and we’re looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you’re a detail-oriented individual with experience in customer service, an interest in the field of medicine, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

REQUIRED EDUCATION

High School Diploma or GED

REQUIRED EXPERIENCE

Six (6) months of customer service experience
Able to pass a qualifying examination to demonstrate typing efficiency

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Sitting - Continuously
• Repetitive hand motion (such as typing) - Often
• Hearing, listening - Continuously
• Talking - Often
• Standing - Seldom
• Walking - Seldom
• Bending - Seldom
• Stooping - Seldom
• Climbing stairs/ladders - Seldom
• Kneeling, squatting - Seldom
• Crouching - Seldom
• Reaching overhead - Seldom
• Pulling, pushing - Seldom
• Lifting - up to 20 pounds - Seldom
• Lifting - up to 50 pounds - Seldom
• Lifting - over 50 pounds - Seldom
• Atmospheric Conditions: Conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation.
  Shift: Varies Starting Pay Rate: $16.29 per hour Post Probationary Rate: $17.11

TRAINING AND EXPERIENCE:

• EXAMINATION: Application/resume will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications listed above. All qualifying applicants will be notified of the date and time of the written examination via email. Applicants that pass the written examination will be notified regarding next steps. All applicants must show valid photo identification to take the exam.
  Do you have active passing test scores on file with HR for this job title? If you would like to qualify for this position using those test scores, upload a letter to the “Additional Documents” section stating your name, address, test score, exam date, and expiration date.

ESSENTIAL FUNCTIONS

• Responsible for all activities in the reception area (e.g., blood donor center/mobile operations or classroom), including greeting and assisting the donors, computer data entry and processing telephone calls.
• Assist with opening and setting up activities of the registration area.
• Communicate directly with donors, following customer service guidelines.
• Assist with and manage donor flow to enhance the donor experience.
• Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
• Receive and direct telephone calls, relaying messages accurately and in a timely manner.
• Provide appropriate information to the donors to ensure understanding.
• Process collections (blood bag setup, sealing units).
• Assist with and perform quality control functions; maintain and calibrate equipment.
• Assist in set up and dismantling of blood collections equipment and materials as all operations.
• Assist with cleanup of Mobile Operations and Neighborhood Donor Centers. Clean and maintain equipment (e.g. Donor beds, working tables, blood tubing sealers, work stations, etc.).
• Work varying hours including weekends and rotating holidays. May work evenings, weekends, holidays, and on-call. May travel overnight.
• Perform other duties as assigned. This job description can be changed at any time.

Candidacy for this role will be determined by:

• A COMPLETE APPLICATION: Your application MUST indicate material evidence of having the experience, skills, or education required for this position. Document all dates of employment, description of relevant duties, and employment status. The complete application will be the sole criteria used by Human Resources to determine eligibility, which is based on the minimum qualifications listed above