Receptionist

at  Druids Glen Hotel Golf Resort

Druids Glen Hotel and Golf Resort wish to recruit an experience Front Desk Agent to work within our successful Front Office Department. We require a team member who is focused on customer care & enjoys ensuring that every guest departs satisfied.

EXPERIENCE:

• Previous Hotel Front Desk experience is desired for this role.
• Strong communication skills both verbal and written is essential.
• Experience with Hotsoft is desirable and a distinct advantage.
• A full clean driving licence is desirable but not essential.
  In return we offer excellent employee benefits including:
  Complimentary Health Club and pool membership.
  Complimentary golf on both Druids Glen and Druids Heath courses.
  Discounted golf and health club rates for friends and family members.
  Career Development and Training
  Rewards for personal achievement in sport
  Rewards for personal achievement education
  Rewards for personal achievement in community activity
  Length of Service Rewards
  Internal Training Rewards
  Upselling & Other Departmental Rewards
  Discounted Spa treatments
  Educational Assistance - for Hospitality & other professional courses
  On-site Gym (COVID restrictions may apply)
  Bike to work scheme & other commuter plans
  Meals during shifts
  Free on site tea/coffee
  Free parking
  Healthy Snacks
  Staff Discounts on accommodation in our Sister Properties
  Opportunities for advancement & Career Development
  Employee Recognition (eXcellence Points)
  Achievers of the Year
  Leaders of the Quarter
  Achievers of the Month
  Departmental Star of the Month
  X-points Reward Catalogue
  Employee Referral Bonus
  Financial Planning Resources
  Team & Departmental Rewards
  The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the team it employs. The success of Druids Glen, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.
  If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today, we look forward to hearing from you

• Greet guests immediately upon arrival and anticipate assistance that may be required.
• At all times strive to represent Druids Glen in a professional manner.
• Handle guest requests efficiently.
• Perform duties according to Resort policies, procedures and standards.
• Be knowledgeable about daily Resort Operations.
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the Resort.
• Operate Hotsoft and have a working knowledge of Volante.
• Be empowered to solve issues as they arise.
• To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues.
• Answer phones according to Resort standard.
• Ensure the cleanliness of the front desk area and back office at all times.
• A flexible attitude to working days and shifts in accordance with the departmental rota.