Receptionist

at  DRW

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it’s how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
As a Receptionist on our Workplace team, you will manage our main reception area, greet and direct all visitors, and provide general workplace and administrative support to the firm.

QUALIFICATIONS:

• High school diploma or higher education
• Ideally 1-3 years of experience in a similar role
• Bilingual (French/English)
• Strong verbal and written communication skills; excellent phone etiquette
• Proficiency in MS Office, specifically Outlook for email and calendaring, plus Word, Excel, and PowerPoint
• Confidence, initiative, and the ability to learn new things quickly
• Excellent people-first, service-oriented communications skills and etiquette
• Strong organizational skills and ability to meet deadlines
• Proven ability to multitask, prioritize and take direction from multiple sources
• A team player who is eager to handle diverse tasks and adjust to evolving working demands
• Proven ability to handle confidential information in a professional manner
• Previous experience in a corporate office environment preferred

• Professionally answer, screen, and route all incoming calls
• Greet guests in a professional, friendly, hospitable manner
• Open/close reception area daily and maintain its appearance throughout the day (stocking, tidying up, taking inventory)
• Input visitors into building security system, manage daily guest list, and communicate as needed with building security staff
• Sort all incoming mail accordingly
• Handle ServiceNow tickets
• Inter-office travel support (coordinating access, hotel desk support, sharing general office knowledge with guests)
• Scan, sort and save invoices for the accounting department
• Manage newspaper/periodical subscriptions
• Retrieving, handling and distributing mail
• Maintain updates to the reception guidelines
• Credit card reconciliation for the Workplace team
• Assist with onboarding/offboarding procedures including: coordinating employee building access and badging/key assignments
• Serve as a point of contact for workplace related issues
• Aid in a variety of ad hoc tasks for the workplace team as needed (internal graphics, event support, coordinating weekly massage therapist schedule, etc.)
• Aid in a variety of ad hoc tasks from various departments (basic account management, record-keeping, etc.)