Receptionist - Emirati Nationals Only
at DHL Express
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Aug, 2024 | Not Specified | 06 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
ABOUT THE ROLE
The jobholder is responsible to answer calls in a professional, efficient and courteous manner creating a positive first impression of DHL, transfer calls to the right extensions and take messages for the employees not available. The jobholder is also Meet DHL Customers/Guests upon arrival and direct them to appropriate locations
YOUR TASKS
- Meet and greet customers/guests upon arrival and check in guests or direct them to appropriate locations.
- Ensure that the telephones is answered in a timely and professional manner as per DHL standards and calls transferred to appropriate department/ staff to project a professional image to both internal and external customers at all times.
- Provides a high level of customer service and professionalism considering that all DHL customers have an express requirement and are looking for instant and immediate action.
- Follow customers service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
- Maintain thorough knowledge of all departments and DHL network in order to always supply correct and accurate information to customers internal and external.
- Assist with any administration request or reports as requested.
- Support and cover the incentive coordinator in his absence
- Support in NPA First Calls to have the customer experience on DHL Service
- Support in answering call center calls if needed
- Assist the service point walk-in customers if needed
- Provide Continuous Improvement initiative and suggestion to improve Reception process
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Office Administration, Customer Service
Graduate
Proficient
1
Dubai, United Arab Emirates