Receptionist

at  Estelle Manor

Job Ref: MAI2164
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £14.38 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/03/2024
Closing date: 10/05/2024
Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Receptionist at Estelle Manor, you will offer a warm and friendly welcome for all our members and guests arriving to the estate. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the check in process in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.

Who we are looking for

• Ideally, previous reception experience within a luxury hotel.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Passionate about delivering exceptional guest experience with keen attention to detail.

Benefits

• £14.38 per hour.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Free travel on Stagecoach services in Oxfordshire and on the S7.
• A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing.
• Staff rates on Ennismore hotel room plus FB discounts.
• Retail Discount at ‘The Muse’ Store.
• Refer a Friend bonus.
• Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
• Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
• Great food and drink whilst you’re on a break.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.

Please refer the Job description for details