Receptionist - Evenings (Part-Time)

at  Hawkeye Community College

Are you looking for part-time evening hours? Are you passionate about making an impact and empowering others with life changing opportunities? Is it your time to help be the difference? If so, Hawkeye Community College has a great opportunity for you!
The Van G Miller Adult Learning Center is looking for a part-time evening Receptionist to join their team. While working at the Adult Learning Center, you are helping make a meaningful impact on the everyday lives of their students. Students are empowered to get the education and skills they need to thrive at work, school, home and in their community all while earning their high school equivalency diploma or learning the English language.
The part-time evening Receptionist position is located at the Van G. Miller Adult Learning Center and provides clerical support for a variety of programs, classes, events, activities, and special projects. Additionally, this position provides excellent customer service by phone and in person at the Welcome Desk to students, staff, volunteers, partners, and visitors. Furthermore, the evening receptionist position works primarily with the Adult Education and Literacy programs (i.e., English Language Learning, High School Completion, and Integrated Education and Training).
Hawkeye’s Adult Education and Literacy Program serves adult students who are improving their English Language Proficiency or earning their High School Equivalency Diploma to better themselves as workers, students, parents, citizens, and community members. This position is key to making students feel welcome and get the education and services they need to impact their real lives.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.

MINIMUM QUALIFICATIONS

• High School Diploma/High School Equivalency Diploma.
• One year of office experience or one year of related education or an equivalent combination of education and experience to total 1 year.
• Demonstrated ability related to organization, time management, and verbal communication skills.
• Demonstrated commitment to customer service and the ability to work with staff, students, business and government officials, and general public while projecting a positive professional image.
• Demonstrated proficiency with computers as well as with Google Suite and Microsoft Office computer programs.
• Demonstrated ability to establish and maintain effective working relationships with diverse populations.
• Demonstrated commitment to diversity, equity, and inclusion through inclusive behaviors and helping contribute to a culture of inclusivity, and a vibrant, diverse, equitable, and inclusive learning and working environment.

PREFERRED QUALIFICATIONS

• Associates degree or higher.
• 2 years or more of office experience.
• Bilingual.

• Welcomes students and visitors to the building by greeting them, checking for appointments, and providing directions.
• Serves as the building’s information desk.
• Answers the main telephone lines, transfers calls, takes messages, schedules appointments, provides information, directs inquiries, and monitors voicemail.
• Maintains effective and efficient flow of communication and information through calendars, emails, telephone messages, and records.
• Serves a population of adult nontraditional students with varying backgrounds.
• Communicates daily with both native and non-native speakers of English in person and on the telephone.
• Completes tasks using email, word processing, spreadsheets, and other applications.
• Protects students and the college by keeping information confidential.
• Assists instructors and administrators with office-related needs.
• Assists with AEL Student Registration in person or virtually as needed.
• Assists with classroom materials distribution and inventory.
• Keeps the welcome desk and lobby organized.
• Scans documents in File Director.
• Assists and directs student and visitor questions to appropriate staff and/or departments.
• Maintains and communicates knowledge of staff, programs, classes, events, and activities.
• Alerts leadership team and/or public safety of any issues in the building.
• Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
• Performs other duties as assigned