Receptionist
at Focus Hotels Management
Witney, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Nov, 2024 | Not Specified | 10 Apr, 2024 | N/A | It,Communication Skills,Customer Service,Teamwork | No | No |
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Employment Type:
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Description:
Job Ref: FOC1188
Branch: Oxford Witney Hotel
Location: Oxford Witney Hotel, Witney
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 39
Posted date: 09/04/2024
Closing date: 11/05/2024
KEY REQUIREMENTS
- Communication Skills
- Teamwork
- Professionalism
- Attention to detail
- Customer Service
- IT Proficiency
Just a short walk from the historic centre of the town, Oxford Witney Hotel, Witney offers great accommodation at a great value. Its close proximity to Oxford, Burford, and the Cotswolds makes it the ideal base for travelling throughout Oxfordshire, while our elegant en-suite bedrooms are perfect for a tranquil night’s rest at the end of the day
Responsibilities:
- Guest Check-In and Check-Out: Greet guests upon their arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
- Reservation Management: Handle guest inquiries and make room reservations over the phone, through email, or in person. Update and maintain the reservation system, ensuring accuracy and timely communication.
- Front Desk Operations: Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
- Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
- Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
- Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
- Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
- Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
- Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
- Knowledge of Hotel Services: Stay informed about the hotel’s services, amenities, and promotions to provide accurate and up-to-date information to guests.
- Multitasking and Time Management: Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.
- Technology Proficiency: Utilize hotel property management systems, reservation systems, and other software applications to perform tasks, manage guest information, and generate reports.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Office Administration
Graduate
Proficient
1
Witney, United Kingdom