Receptionist

at  Greater Manchester Mental Health NHS Foundation Trust

The post holder will be interactive with the Service Users, General Public, Clinical and Clerical Staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.
Provide reception and admin support to the clinical team.
Dealing efficiently, precisely and courteously with telephone callers.
Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times.
Responsibility for directly receiving service users, checking all patients demographic details are complete and updated on the EPR system.
Manage all telephone calls for the area of responsibilities and direct calls appropriately in a professional manner.
Responsible for transferring of all calls to relevant staff, taking and processing of messages timely and efficiently
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Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and addiction services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Please see attached Job Description and Person Specification.
Pay Enhancements – 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Car Lease scheme
Wellbeing programme
Blue Light Card Discount

Please refer the Job description for details