Receptionist

at  Hilb Group

Overview:
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Receptionist to join our team. This position will report to our agency located in Keene, NH. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High School degree
• Maintain a positive and respectful attitude with colleagues and clients.
• Exceptional phone & communication skills.
• Excellent verbal and writing skills
• Excellent computer knowledge.
• Proficient in Word, Excel, Outlook & PowerPoint.
• High technical capacity with the ability to learn new programs quickly.
• Detail oriented & organized with documents, procedures, and work environment.
• Strong sense of self-motivation & maintaining job duties while unsupervised.
• Takes initiative and can start/complete tasks with basic direction.
• Consistently looks for ways to help support the different departments of the company.

• Answer calls in a friendly and courteous manner.
• Communicate in a professional manner and proper telephone etiquette.
• Connect callers with team members.
• Record and forward accurate messages including correct name of caller, phone number, and other pertinent information.
• Present a positive, friendly environment to all clients in the office.
• Handle all incoming and outgoing mail and deliveries.
• Distribute incoming mail in a timely manner.
• Answer billing questions from customers.