Receptionist

at  HRG Canada TRS LP

POSITION SUMMARY:

Staff reception desk. Tour prospective residents and perform other marketing duties. Perform clerical duties.

QUALIFICATIONS:

• Demonstrate ability to communicate effectively, both verbally and in writing.
• Meet state or provincial health related requirements.
• Maintain any certifications as required by state or provincial regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Staff reception desk continuously during assigned period.
• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Monitor for and direct incoming communications to appropriate persons.
• Monitor resident call system and assure staff response (if call system adjacent to reception desk).
• Monitor exit alarm system and assure staff response.
• Perform clerical duties as directed.
• Maintain inventory control system for all office supplies and order needed supplies as directed.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Politely assist residents as necessary or assure other appropriate employees do so.
• Process payments for dining and other purchases.
• Perform simple, routine maintenance of office equipment.
• Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
• Compile new employee hire packets.
• Compile resident move-in packets.
• Perform marketing duties, including but not limited to:
  Ø Touring prospective residents;
  Ø Recording and reporting deposits received from prospective residents;
  Ø Entering professional and prospective resident information into community contact system; and

Ø Compile Information Packets.

• Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to:

Ø Conducting activities;
Ø Assisting with community newsletter clerical functions; and
Ø Assembling craft supplies for projects as required by Social Director

Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).

• Make reservations for activities, dining, special events
• Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include;

Ø Coffee and drink service
Ø Act as a food runner
Ø Bussing and clearing tables
Ø resident engagement during the dining time.

OTHER JOB DUTIES & RESPONSIBILITIES:

• Adhere to all community policies and procedures.
• Adhere to dress/appearance code. (Changes in attire may be permitted for special circumstances as directed by your supervisor).
• Perform all assigned work for the agreed-upon wage, accepting no additional payment or gifts from residents, vendors, or others.
• Promote resident advocacy and demonstrate excellent customer service skills.
• Serve as a role model for other employees by displaying a responsible, cooperative, respectful, and positive attitude.
• Represent the community in the community at large in a professional, courteous, and friendly manner.
• Demonstrate ability to perform duties under time constraints and deadlines.
• Attend education and training classes as required by state or provincial regulations.
• Perform other duties as assigned.