Receptionist

at  Jewish Family Services Ottawa

JFS Ottawa is a multi-service non-profit community agency helping individuals and families across generations and cultures to achieve stability, independence and belonging.
Core service areas include mental health and wellbeing, social supports, and services for seniors, newcomers, and diverse communities.
Our work is grounded in Jewish values, and we seek to build a community through the pursuit of social justice and inclusivity.

POSITION SUMMARY:

Under the supervision of the Office Manager, the successful candidate will be responsible for a wide variety of clerical office duties in support of agency administration. This includes greeting, and screening visitors/clients, answering and referring inbound telephone calls, and scheduling appointments. The Front Desk Receptionist will also be responsible for administrating agency correspondence.
The successful candidate will have a pleasant and welcoming personality, as this is a customer service role and represent the agency to existing and prospective clients.
This role is for eleven hours a week, with additional hours for sick and vacation coverage.

QUALIFICATIONS AND REQUIREMENTS:

• Customer service experience,
• 2 years of direct work experience in a receptionist capacity.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks.
• High school diploma or an acceptable combination of education and experience.
• Strong knowledge of general office procedures
• Adjusts and is flexible to meet changing work needs and demands.
• Superior telephone manners and strong interpersonal skills.

• Welcome visitors with a positive and professional manner
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Refer all inquiries to the appropriate individuals, divisions, or departments across the agency.
• Observe and report any security issues to the Office Manager.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Receive, sort, and distribute daily mail and packages.
• Be aware of emergency evacuation procedures and help support senior management in the event an evacuation is required.