Receptionist

at  Kew Green Hotels

Job Ref: KGH8668
Branch: Hotel Brooklyn Leicester
Location: Hotel Brooklyn Leicester
Salary/Benefits: NMW plus excellent company benefits and share of service charge
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 09/04/2024
Closing date: 11/05/2024
No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.
You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

ABOUT US

Hotel Brooklyn is a brand new Hotel and will be connected to the well renowned Leicester Tigers stadium. Its hip, trendy and if you think New York vibes, in the centre of Leicester you’ll be on the right track

WHAT YOU’LL BE DOING AS A RECEPTIONIST

• Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

WHAT’LL MAKE YOU A GREAT FIT FOR THIS RECEPTIONIST ROLE

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!