Receptionist

at  Lir Chocolates

RECEPTIONIST

Lir Chocolates, Navan, County Meath, Ireland
We are seeking an enthusiastic person to provide an exceptional customer service as front of house for all visitors attending Lir, ensuring all procedures are followed to the correct standard and supporting the HR team by providing an administrative service to the function.

Hours:

• Monday - Friday
• 08:30 - 17:00

Salary: €29,000 - €30,000

Responsibilities:

• Ensure the reception area is always kept safe, clean and tidy.
• Perform receptionist duties such as photocopying, transcribing, filing, sorting, and distributing paperwork.
• Ensure all visitors to the site sign in following site procedures and if required check IDs such as auditors.
• Process incoming calls and recording messages, ensuring to divert calls when away from the desk.
• Check in guests who have scheduled appointments with company executives or clients.
• Prepare meeting rooms for visits.
• Ensure reception is manned at all times and meet and greet all visitors.
• Provide customer support by answering the phone and replying to emails in a timely manner.
• Support with the customer shop.
• Keep on top of stationery supplies and ensure they are kept locked at all times.
• Ensure cost control by choosing stationery supplies that are the most cost-effective.
• When purchasing using company credit cards ensure to track all spending and save invoices
• Ensure meeting rooms are always kept cleaned & organized.
• Ensure all post is distributed to the correct employees.
• Support with new starter inductions.
• Arrange DHL first production samples to be sent to customers as requested by QA.
• Report hygiene issues to QA team.
• Ensure visitor facilities are in clean order at all times and report concerns to hygiene team.
• Arrange lunch as required for staff and customer meetings.
• Complete scanning and filing of HR documents on a weekly basis
• Arrange and manage charitable donations.
• Support HR with internal and external events.
• Support creating posters to add to notice board ensuring they are kept up to date
• Act as note taker as requested.
• If required support with customer sales (click & collect).
• Manage inbound and outbound posts & parcels.
• Manage DHL tracker & keep analyses updated every week to send to finance team

Qualifications:

• Previous administration/receptionist experience is essential
• Practical Skills: Hands-on experience with office equipment such as printers, laptops, and phones.
• Proficient in relevant software such as Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Professional demeanor at all times.
• Excellent verbal communication
• Good telephone communication etiquette
• Organised and resourceful
• Active listener
• Adept at prioritising, scheduling, and multitasking

Rewards Benefits:

• Generous Annual Leave: Begin with 23 days of annual leave, progressively increasing by an extra day each year until you reach 25 days, in addition to public holidays.
• Employee Assistance Programme: Access a comprehensive program for employee well-being.
• Company Pension Plan: Secure your future with our pension scheme.
• Charity Engagement: Participate in charity fundraising and team events, from BBQs to Yoga and beyond!
• Additional Leave for Community Work: Receive one extra paid day off for charity or community work.
• Staff Shop Discounts: Enjoy exclusive discounts through our staff shop.
• Death In Service Benefit: After completing probation, avail of the Death in Service benefit.
• Maternity Leave: Benefit from 12 weeks of paid maternity leave after one year of service.
• Employee Values Awards: Be recognized and celebrated for embodying our values.
• Referral Bonus Vouchers: Earn bonuses for referring outstanding talent.
• Training and Development: Access ongoing opportunities for professional growth.
• Bespoke Training for New Factory Workers: Tailored training to ensure a smooth integration.
• Free Parking: Experience hassle-free parking at all our manufacturing sites and offices.
• Excellent Facilities: Enjoy top-notch amenities, including a well-appointed canteen.
• ESG Commitment: Be part of our ongoing commitment to our ESG strategy, focused on protecting our people, communities, and our planet.

• Ensure the reception area is always kept safe, clean and tidy.
• Perform receptionist duties such as photocopying, transcribing, filing, sorting, and distributing paperwork.
• Ensure all visitors to the site sign in following site procedures and if required check IDs such as auditors.
• Process incoming calls and recording messages, ensuring to divert calls when away from the desk.
• Check in guests who have scheduled appointments with company executives or clients.
• Prepare meeting rooms for visits.
• Ensure reception is manned at all times and meet and greet all visitors.
• Provide customer support by answering the phone and replying to emails in a timely manner.
• Support with the customer shop.
• Keep on top of stationery supplies and ensure they are kept locked at all times.
• Ensure cost control by choosing stationery supplies that are the most cost-effective.
• When purchasing using company credit cards ensure to track all spending and save invoices
• Ensure meeting rooms are always kept cleaned & organized.
• Ensure all post is distributed to the correct employees.
• Support with new starter inductions.
• Arrange DHL first production samples to be sent to customers as requested by QA.
• Report hygiene issues to QA team.
• Ensure visitor facilities are in clean order at all times and report concerns to hygiene team.
• Arrange lunch as required for staff and customer meetings.
• Complete scanning and filing of HR documents on a weekly basis
• Arrange and manage charitable donations.
• Support HR with internal and external events.
• Support creating posters to add to notice board ensuring they are kept up to date
• Act as note taker as requested.
• If required support with customer sales (click & collect).
• Manage inbound and outbound posts & parcels.
• Manage DHL tracker & keep analyses updated every week to send to finance tea