Receptionist

at  MercedesBenz of Lynnwood

We are seeking a Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible assisting guests as they check out and pay for service & parts invoices.
At Fields Auto Group we believe that our employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the Company. We believe not only in providing ongoing training, but also rewarding outstanding effort.

QUALIFICATIONS

• Available to work part-time with flexible availability between the hours of 10am to 7pm Monday - Friday
• Experience with Microsoft Office suite is a plus
• Ability to communicate customers’ interests needs and requests to management and sales personnel
• Professional personal appearance

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently