Receptionist

at  Mount Juliet Estate

Reporting to the Front of House Manager the role of the front office associate is to welcome guests as they arrive at the hotel.
Responsible for checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments. To provide guests with information, answer their queries and deal with complaints.

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To be responsible for accurate and efficient with guest billing and billing procedures.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails and filing
• To ensure that all reservations and cancellations are processed efficiently.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.