Receptionist

at  Murdock Auto Team

COMPANY DESCRIPTION:

The Murdock Auto Team is a family-owned business operating in Northern Utah from Lindon to Logan.When you work for the Murdock Team, you are joining a family.Our mission for every guest/employee: “When you walk through our doors you feel like family.”
Our family culture is based on four core values: Integrity, Accountability, Charity, and Growth.
Our ownership is involved in our day to day operations. The Murdock culture and is the #1 reason our employees love their job. Our successes come from honesty and consistency of character.
“We make a living by what we get, but we make a life by what we give!” -Winston Churchill
Growth and Accountability are two of our core values that will get you where you want to go. Our goal is to help develop and advance each employee.We do this with proper training and providing the tools necessary to grow.Each employee has an accountability coach.We believe in taking responsibility for our actions and helping develop your abilities through dedication and hard work.

SKILLS:

Guest Experience Management, MicroSoft Office and Excel, Teamwork, People Skills, Problem Solving, Active Listening, Reading, Writing/Typing, Comprehension, Critical Thinking, and Social Perceptiveness.

EXPERIENCE AND EDUCATION:

High School diploma or GED. Ability record and monitor surroundings. Experience in customer service, Excel spreadsheets, and MicroSoft Office. Excellent communication and time management skills. Must be able to work as a team member in a fast paced environment. Must minimum of 18 years old and authorized to work in the United States.

PHYSICAL REQUIREMENTS:

Ability to walk; sit; use hands, handle, or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. The employee may be required to lift up to 25 pounds. Work is performed at a desk in an office setting and walking throughout the dealership showroom and lot. Dress

• Confer with guests by telephone or in person to provide information about products or services, direct guests to sales consultants or other appropriate staff members, monitor showroom and lot activities, and help resolve concerns as needed.
• Keep records of guest frequenting showroom and lot, monitor interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that guests are being greeted and customers’ needs being addressed and proactively refer unresolved customer needs to designated departments for further investigation.
• Direct guests with inquiries guest waiting areas, restrooms, offices, and/or to communicate services available for guests of the Murdock Auto Team.
• Follow-up with guests to determine if their needs were met and they experience was the best quality.