Receptionist

at  Notch

JOB SUMMARY

The receptionist performs clerical duties to support providers and other healthcare workers in the delivery of services to the community.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication and interpersonal skills
• Ability to juggle multiple tasks and prioritize work with good organization
• Skill in exercising initiative, judgment, discretion, and decision-making to achieve NOTCH objectives
• Computer skills
• Ability to function within a team environment to achieve stated objectives

EDUCATION

High School Diploma or GED

EXPERIENCE

One year in a medical or business office preferred.

Interacts with patients and members of the care team to provide a range of patient care services. Specific duties and responsibilities include:

• Greets patients and visitors
• Fields and evaluates telephone calls and in-person encounters and directs callers and visitors to the appropriate personnel
• Secures necessary information and documentation from patients to process visit
• Reviews and updates patient data, medical records, and registration forms with patient
• Assists patient to fill out paperwork if patient is unable to complete
• Obtains referral authorizations as needed
• Coordinates referrals for specialists and external disease management organizations
• Schedules patient appointments according to established office procedures
• Advises patient with routine non-medical instructions in preparation for appointment as per established protocols
• Initiates reminder calls to patients prior to day of service
• Answers non-medical questions within practice guidelines
• Prepares encounter form (superbill) and attaches to medical record
• Files and retrieves medical charts
• Requests payment at time of service and prints daily audit journal
• Performs end-of-day encounter reconciliation
• Obtains and distributes provider schedules for daily team meetings
• Maintains petty cash and reconciles the first of each month
• May be required to travel to other NOTCH sites on an as needed basis
• Participates in Quality Improvement projects under the direction of the Office Manager. Participation may include: participating in a new process or change, providing feedback to the tests of change, and providing suggestions for the next tests of change
• Participates in training sessions, monthly and daily staff meetings
• Performs other duties as assigned