Receptionist

at  OCallaghan Collection

Job Ref: OCC2981
Branch: The Davenport Hotel
Location: The Davenport, Dublin 2
Salary/Benefits: Competitive Salary, Free Gym, Free Meal
Contract type: Permanent
Hours: Full Time
Shift pattern: Varied
Hours per week: 37.5
Posted date: 24/04/2024
Closing date: 26/05/2024

ABOUT US:

O’Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
In addition to investing in our employees’ career development, we also prioritise their well-being and work-life balance.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.
If this sounds like you, we’d love to connect.
We are Caring|Proud|Accountable|Determined.

REQUIREMENTS:

• Experience in customer service, ideally within the hotel industry
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay
• To be immaculately turned out, with an unshakably professional and friendly demeanour
• experience with Opera hotel software.
  Located in the heart of Georgian Dublin, The Davenport is one of Dublin’s most iconic hotels that blends seamlessly its heritage and history with the modern needs of today’s hotel guest.
  Elegant décor and a choice of spaces make The Davenport an ideal choice for a special occasion or important work event.
  Our restaurant and intimate bar offers delicious food and drinks in beautiful and comfortable surroundings, including a stunning traditional afternoon tea with a contemporary twist. The needs of the modern traveller have not been forgotten – comfortable bedrooms feature smart TVs with Chromecast and Dublin’s fastest hotel WiFi (1GB), while every guest also has access to a 24-hour fully equipped gym

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests’ inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.