Receptionist / Office Clerk

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

JOB OVERVIEW

Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist / Office Clerks to join the North Norfolk & Norwich Care Group Administration Team.
This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.
We have a substantive positions within our Community Mental Health Team & Crisis Team both based at Hellesdon Hospital.
We are looking for a confident, enthusiastic and flexible administrator to support the changing needs and demands of our fast paced clinical teams, in a wide variety of administrative functions.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

MAIN DUTIES OF THE JOB

The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Data Clerk role.

Duties will include, but not be limited to:

• Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
• Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
• Previous experience of all Microsoft packages is desirable in the successful candidate.
• Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
• Ability to remain calm under pressure within a fast paced reception environment.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

• We are recruiting to 1.4 WTE Substantive Receptionist posts
• Post 1 = 37.5 hours per week - Monday to Friday within the Crisis Team
• Post 2 = 15 hours per week - Thursday & Friday within our North Community Mental Health Team.
• The hours of work for both posts will be 9am to 5pm.
• We have free on-site parking at Hellesdon Hospital.
  Interviews are to be held on Friday 19th April, however subject to change, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
  We apologise but we are unable to offer alternative dates for interview.
  Please visit our Facebook and Twitter page @NSFTjobs

Benefits included with this role are:-

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more