Receptionist/Office Support

at  Jewish Family and Child Service

QUALIFICATIONS:

• A post-secondary degree/diploma in Office Administration or a related field.
• 2 years of office experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficiency with database systems, case management software, and office equipment.
• Strong verbal communication skills for diverse interactions, including challenging clients and referring agents.
• Effective multitasking ability.
• Experience in a non-profit setting is a plus.
• Fluency in French/Russian/Hebrew will be considered an asset
  If you are interested in applying for this position, please submit your résumé and cover letter by visiting our Career Opportunities page at https://www.jfandcs.com/jobs

ABOUT THE ROLES

We are looking for a Receptionist and Office Support to join our team and provide administrative support to the agency’s teams. This position provides administrative support to the Agency, serving as the main point of contact for program related inquiries, both internally and externally. This position includes direct service activities and administrative support duties, including client interaction, phone handling, and office maintenance.
This position involves providing temporary or extended support to cover reception needs at multiple agency branches in the GTA. This is an in-person position.

RESPONSIBILITIES

• Perform various administrative tasks to support Agency programs and teams.
• Coordinating or facilitating program requests
• Updating and maintain client information in case management systems
• Attend and coordinate meetings (in-person and Zoom), prepare agendas, record minutes, and manage attendance.
• Respond to inquiries and provide information to clients, visitors, and workers as needed.
• Ensure accurate tracking and distribution of client-related vouchers (e.g., cheques, food vouchers, TTC tokens).
• Manage inbound/outbound mail, including priority post, packages, and courier services.
• Assist with bulk/generic Agency program mailings.
• Maintain and distribute electronic faxes.
• Organize, maintain, and coordinate office records and files.
• Keep the stock area clean and well-stocked with office supplies.
• Provide assistance for case file maintenance, including scanning.
• Perform other assigned duties.