Receptionist

at  PGT Innovations

Summary:
Reception position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner daily.
What You’ll Do:
Reception position will require the ability to stay motivated and aggressive throughout the entire shift. Administrative task oriented while interacting with customers in a positive manner daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

FRONT OFFICE ADMINISTRATIVE STAFF JOB DESCRIPTION

• Greet people that enter the showroom and match them with staff or show them the product, set an appointment if no sales staff is available
• Bi-lingual preferred but not required.
• Answer incoming calls and set sales appointments using our script
• Schedule appointment
• Email and call to confirm appointment
• Review performance results for sales closing percentages, demo rate, number of 1 legs, etc.
• Update LP
• Transfer calls when staff available and send email to staff if unavailable for calls
• Take calls for service department and other offices in the building and forward to the individual, if our service staff is unavailable email the service staff & communication specialist and note LP
• Attend open house as needed for support and traffic flow
• Collect and distribute mail and packages ingoing and outgoing
• Mail out warranties/post cards
• Encourage the sales staff and praise their sales
• Update LP on all customer contacts
• Sign all visitors into log
• Transfer all non-sales appointment calls to appropriate department
• Accurately enter all customer information into company CRM
• Generate referrals/reviews via phone calls to current customers

Customer Service & Sales Co-Ordination

• Ensuring that customers are treated with an excellent experience for inquires, questions, order status, service requests and helping the office team as needed.

TRAVEL REQUIREMENTS

None

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
• Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone