Receptionist PT - YHA Brisbane City

at  YHA Australia

• Meet new people
• Training and development opportunties
• Discounts on travel and accommodation
  YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
  We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

OUR VALUES:

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

YHA Brisbane City is currently seeking a Front Desk Receptionist to join the team on a part-time basis. You will be the face and first point of contact for the YHA Brisbane City. In this busy and varied role, you will be utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the “can-do attitude” which will see you thrive in the role.

• Providing excellent customer service to property guests and contributing to the property’s friendly and cheerful atmosphere.
• Answering guest queries and providing helpful local knowledge and recommendations.
• Checking in and out guests and providing them with information that will assist in an enjoyable stay;
• Ensuring property rules are adhered to and harmony is maintained.
• Promptly responding to guest queries via telephone and email.
• Resolving any guest concerns or disputes and escalating to relevant management when appropriate.